Technical Support
Exam Software Support
When questions arise or issues need resolving, it’s important to have experienced support on hand.
Speedwell’s team provides:
- Free unlimited eSystem software support
- Support for MultiQuest and CliniQuest
- Software and hardware expertise
- Flexible support agreements available
Trusted by leading institutions
Expert Support for Assessment Platforms & OMR Systems
Speedwell provides ongoing support for eSystem users, traditional assessment software and OMR scanning hardware.
Whether you need technical assistance, help resolving an issue, guidance for new users or support with hardware maintenance, our experienced team is here to help.
Our eSystem users receive free, unlimited support by phone and email, helping organisations get answers quickly and minimise disruption to assessment delivery.
See the benefits of Speedwell’s support services.
Free unlimited eSystem support
Our eSystem users receive free ongoing support by phone and email, helping them resolve issues and get the most from the software.
OMR scanner maintenance & troubleshooting
Support scanner performance with OMR scanner maintenance, repair services and technical troubleshooting assistance.
Software & hardware expertise
Get support for assessment software, OMR scanners and related assessment processes from one experienced team.
Help for assessment teams and examiners
Speedwell supports assessment teams, administrators and examiners with practical guidance and day-to-day assistance when needed.
Flexible support agreements
Support agreements are available for traditional exam software and Scantron OMR scanners, allowing organisations to choose the level of support that suits their needs.
One point of contact for support
Whether your issue relates to software, hardware or assessment delivery, our team provides a single point of contact, making it easier to get the help you need.
Frequently Asked Questions
Exam Software Support – FAQs
Whether you need support for eSystem, other exam software or OMR scanners, these FAQs cover common questions around technical support, maintenance and assessment platform assistance.
If you need more information, our support team is here to help.
Yes. All users of the eSystem receive free unlimited support by phone and email to help with technical questions and day-to-day use of the software.
Alongside the eSystem, Speedwell also supports traditional assessment software, including QuestionBank, MultiQuest and CliniQuest.
Yes. Support agreements are available for Scantron OMR scanners, including maintenance, repairs and troubleshooting support.
Yes. Support agreements can be arranged to suit your requirements and may include software support, hardware maintenance and troubleshooting services.
Speedwell’s experienced service engineers provide support across both software and hardware environments.
No. You only need one point of contact for support across software, hardware and related assessment systems.